Looking to repair or recertify your X-Rite instrument?
You’ve come to the right place. If your product needs repair or recertification, please follow the instructions outlined below.
How do I repair or recertify my X-Rite equipment?
- Complete a Return Material Authorization (RMA) form.
- Once the form is submitted, X-Rite will reach out to you with further instructions.
- Using the provided instructions, send your instrument to X-Rite with the RMA number prominently displayed on the shipping container.
- The RMA number must also be referenced on all correspondence pertaining to the returned product.
- You’re done!
What’s the status of my RMA submission?
If you have questions regarding an open RMA or need more information regarding pricing or shipping, please contact a color expert at our global headquarters. We welcome your inquiries by phone or email. To expedite your RMA request, please have your device model and serial number ready when you call.
China (Mainland)
- Phone: 400-606-5155 Option 6
- Email: ServiceSH@xrite.com
- Office Hours: 9:00am - 5:00pm UTC+8
EMEA
- Phone: +800 700 300 01
- Email: EMEASupport@xrite.com
- Office Hours: 8:00am - 4:00pm UTC+1 (Summer UTC+2)
Hongkong & SEA
- Phone: +852 2568 6283
- Email: ServiceAsia@xrite.com
- Office Hours: 9:00am - 5:00pm UTC+8
India
- Phone: +91 8762 758 126
- Email: ServiceIndia@xrite.com
- Office Hours: 9.30am - 6.00pm IST
Japan
- Phone: +81-3-5579-6907
- Email: JapanServiceTeam@xrite.com
- Office Hours: 9:00am - 5:00pm UTC+9
USA
- Phone: 888-826-3042 Option 2
- Email: ServiceSupport@xrite.com
- Office Hours: 8:00am - 5:00pm EST
